Services to help you get back on your feet

From Aviva

Effective Early Intervention

We know from experience that working with employees at an early stage is more likely to lead to a successful return to work. That the longer someone is out of the workplace, the harder it is for them to return.

That’s why as part of our claim assessment, we work to promote our members recovery to ensure they get back on their feet as soon as possible.

Our in-house clinical staff perform personalised assessments to help us get a better understanding of their circumstances, helping us to determine what support would be most appropriate for them.

We’ve partnered with Spectrum Health for early intervention services.

It’s Voluntary

Early Intervention is a voluntary process. Members can avail of these services as early into an absence as required.

Aviva Cover the Cost

Working with our partner providers, we will create a tailor made plan to suit the individual employee. Where treatment such as physiotherapy or counselling is required, Aviva cover the cost of these services. We work in partnership with the members GP, so all parties work together to ensure the most appropriate outcomes.

It’s on-going

We provide support for employees from when we’re first notified up until the employee successfully returns to work. We’ll even continue to support the employee and ensure they get the support they need after they return to work.

Proactive Claims Management Approach

Fairness and Sensitivity

Our Claims Philosophy is to be fair and reasonable in how we consider all claims with a willingness to be flexible to the clients needs.

Efficient

We will process requests within 5-10 working days and keep in regular contact with you on the progress of the claim.

Convenient

We will work with you to arrange a call or use email to progress our requirements.

Dedicated case manager

We assign a Claims Case Manger to look after your scheme and keep you up to date on the progress of all claims.

We have a large team of in-house experienced claims specialists and medical and rehabilitation partners who will assist you with absence management and the claims assessment process.

Absence management

We are here to support you manage absence in your business and to support your employees by creating successful return to work plans.

Communication

We believe in regular contact and providing ongoing reporting and service check-ins.

Our approach is built around dealing with clients fairly and sensitively, providing support when it's most needed to allow them to recover and get back on their feet and return to work as soon as possible.

Colum Flanagan, Risk Claims Manager